Custom AI Solutions

ActioHX Custom AI delivers personalized solutions to elevate customers interactions and optimize business processes through intelligent automation. With real-time analytics and predictive insights, it empowers smarter decision-making. The solutions offered are scalable for future growth.

EXAMPLE USE CASES FOR ALL DOMAINS

Repair Request Management
Email Automation

Significantly reduce human effort needed to monitor and respond to emails

1. Identify emails that need no action

2. Auto respond & auto route

Value: 70% reduction in response time

Benefits:

  • Improvement in CX
  • Enhanced productivity

Reveal hidden insights from unstructured and semi-structured ticket data.

Repair Request Management
Improved Resolution Time

Route tickets to the best available agent, and suggest recommendations. Reduced resolution times increase productivity and lower operational costs

Value: 25% auto-response

Benefits:

  • 92% classification accuracy
  • Improve first contact resolution

Reveal hidden insights from unstructured and semi-structured ticket data.

Repair Request Management
Increased First Time Fix

Provide the best resolution based on historical tickets and other forms of client interaction data leveraging our Gen AI Chatbot

Value: 25% Support cost reduction

Benefits:

  • Efficiency Improvement
  • Logistics savings

Reveal hidden insights from unstructured and semi-structured ticket data.

Repair Request Management
Process Improvement

Eliminate manual process by automating bi-directional communication between disparate systems


Value: 30% cost reduction

Benefits:

  • 23% cycle time reduction
  • Increased self-assist

Reveal hidden insights from unstructured and semi-structured ticket data.

All domain

EXAMPLE DOMAIN USE CASES

Custom AI solutions are driving innovation across various industries by

addressing specific challenges and optimizing operations

Repair Request Management
Repair Request Management

Application streamlines the prioritization and assignment of service request orders (SLAs) in a workable status to technicians across service centres

Value :

• Improved workflow and prioritization

Benefits :

• 30% faster resolutions

• 25% reduction in support cost

Reveal hidden insights from unstructured and semi-structured ticket data.

Repair action chatbot
AI Powered Repair Chatbot

AI-powered analytics provide real-time, data-driven repair recommendations based on part numbers and failure modes

Value :

• Suggest common form of repair based on data

Benefits :

• 25% reduced downtime

• Increased accuracy

Reveal hidden insights from unstructured and semi-structured ticket data.

ticket-insights
Customer Email automation

Introducing customer inquiry chatbot which efficiently handles about part numbers, status to reducing email volume and enhance user experience

Value :

• Reducing response time by 70%

Benefits :

• 75% reduction in support cost

• Optimized allocation of resources

Reveal hidden insights from unstructured and semi-structured ticket data.

Intelligent Mapping Tool
Intelligent Mapping Tool

Automated part number standardization tool ensures data consistency across multiple systems and reduce manual intervention

Value :

• 97% mapping accuracy

Benefits :

• 40% data accuracy

• Reduced errors

Reveal hidden insights from unstructured and semi-structured ticket data.

Safety Stock Recommender
Safety Stock Recommender

Determine optimal component safety stock levels and order quantities, offering AI-driven suggestions through a user-friendly interface

Value :

• 99% optimized inventory in real time

Benefits :

• 35% stock accuracy

• Lower holding costs

Reveal hidden insights from unstructured and semi-structured ticket data.

Bridge App
Bridge App

Offers seamless integration between ERP and ticket systems to streamline processes and reduce manual intervention

Value :

• Automate distinct processes and offers integration

Benefits :

• 50% admin reduction

• Faster compliance

Reveal hidden insights from unstructured and semi-structured ticket data.

Repair Request Management
ChatBach

Enable clients to find answers on the web

1. FAQs
2. Blog posts
3. Submitting applications / documents

Reveal hidden insights from unstructured and semi-structured ticket data.

Repair action chatbot
Back-office Automation

Automating manual processes in the back-office

1. Dispute resolution
2. Fraud detection
3. Notifications and alerting routing
4. ChatBach for looking up information

Reveal hidden insights from unstructured and semi-structured ticket data.

ticket-insights
Customer Experience

1. Analyze client self help experience
2. Identify growth opportunities
3. Generate client experience insights
4. Decision Offering Analytics

Reveal hidden insights from unstructured and semi-structured ticket data.

Repair Request Management
Email Support Automation

Automate emails submitted by clients that have post sale questions on their HW and SW production

1. No response needed
2. Auto respond
3. Route to the right human / queue

Reveal hidden insights from unstructured and semi-structured ticket data.

Repair action chatbot
Client Experience Analysis

Analyze clients’ web journey, derive insights with recommended actions

Reveal hidden insights from unstructured and semi-structured ticket data.

Repair action chatbot
Ticket Automation

Automate web created tickets submitted by service providers and clients. The current manual process has 18 steps and 78 country variations

Reveal hidden insights from unstructured and semi-structured ticket data.

ticket-insights
Email Support Automation

Automate emails submitted by clients that have post sale questions on their HW and SW production

1. No response needed
2. Auto respond
3. Route to the right human / queue

Reveal hidden insights from unstructured and semi-structured ticket data.

ticket-insights
Client Journey Analysis

Analyze clients’ web journey, derive insights with recommended actions

Created, deployed, and manage an ”action tracker” that records the status and value of each recommendation

Reveal hidden insights from unstructured and semi-structured ticket data.

Repair Request Management
Cognitive Email

Reduce manual effort of processing emails:

1. Identify emails that do not need a response
2. Auto respond to emails
3. Auto route emails
4. Auto generation of reservation

Reveal hidden insights from unstructured and semi-structured ticket data.

Repair action chatbot
Client Retention

Analyze revenue, client, garage, driver, web, emails, social media and trip data to produce insights and recommended actions

Reveal hidden insights from unstructured and semi-structured ticket data.

TESTIMONIALS

"The staff at ActioHX quickly understood our complex business processes and implemented our requirements document with no course corrections required. Since the release of the tool developed for Fortress in mid-2024, the efficiency of our processes have gone from complex to completely manageable."

Joe Uhr | SVP of Business Excellence

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